We value your sleep and we will do our best to make you sleep better using any of our mattresses so be confident of your purchase with us. at Vitafoam Shop we understand that there is a time you will need a different level of comfort even after you have carried out a careful selection on your purchase. Vitafoam Shop only accepts the change of mattress within the first 12 hours of purchase when the nylon has not been strip off the mattress, we can accept the exchange of the mattress in such a situation however no refund will be issued. Our exchange process only begins after our quality inspection team of delegates has completed a thorough evaluation of your previous mattress.